General Features:

Unlimited auto-attendant / IVR

Flexible time-based call routing

Class of Service

User management and group creation

Fax Pro – unlimited inbound / outbound fax-to-email

Hunt / Ring groups with pre-call announcement

Music-on-hold

Voicemail-to-email

Voicemail blasting

Directory

Customizable announcements

Built-in multi-language IVR, voicemail and announcements

Mult-language admin GUI and end user device support (UCP and IP phones)

Calling queues (ACD/IVR)

Built-in calendar used for call-based routing (Holiday and ofce hours routing)

Enhanced timezone support

Call Recording Reports

Call logging interface

Secure communications (SRTP/ TLS)

Call Features:

Unlimited conference bridge & control

Follow me / Find me calling

HotDesking

Intercom

Enhanced Paging (Page Pro): Valet style, scheduled with custom recording

Call Parking / Call Pickup

Caller-ID

Do-not-disturb

Call Forward

Call Waiting

Call History and CDR

Speed Dial

Caller Blacklist

Multi-parking lot (Park Pro)

Telephone Features:

Built-in Auto-Provisioning with redirect service (Included with Sangoma IP Phones)

EndPoint Manager – centralized tool for IP phone provisioning for customization and configuration (Included with Sangoma IP Phones)

Call-Center Features (Built-in:)

Call Queuing (ACD)

Advanced Ring Strategies

Caller Announcement

Agent wrap-up time

Max- Queue callers

CRM Integration

Call Recording

Protocol Support:

SIP V1/V2, IAX2

Codec Support:

Software:ulaw, alaw, gsm, g.722, g.726, slin, ilbc and *g.729

Unified Communications:

End User Control Panel (Dashboard):

-Conference rooms

-Voicemail control

-WebRTC phone with chat IP Phone programmable button customization (EPM for UCP)

-Fax dashboard

-Call forwarding, call-waiting, DND and follow-me control

Presence

Zulu UC Desktop Integration:

-Desktop softphone (Windows & Mac): call, team chat, fax, SMS, presence

-Click-to-Call from browser, email client and CRM

-Screen-Pop for helpdesk and CRM

Mobile Client:

-iOS/Android Support

-Presence Control

CRM Integration:

-SugarCRM, SuiteCRM, SalesForce, Zoho, ConnectWise

-Click-to-call, call history, call recording, screen-pop