Telephone Features:
Built-in Auto-Provisioning with redirect service (Included with Sangoma IP Phones)
EndPoint Manager – centralized tool for IP phone provisioning for customization and configuration (Included with Sangoma IP Phones)
Call-Center Features (Built-in:)
Call Queuing (ACD)
Advanced Ring Strategies
Caller Announcement
Agent wrap-up time
Max- Queue callers
CRM Integration
Call Recording
Protocol Support:
SIP V1/V2, IAX2
Codec Support:
Software:ulaw, alaw, gsm, g.722, g.726, slin, ilbc and *g.729
Unified Communications:
End User Control Panel (Dashboard):
-Conference rooms
-Voicemail control
-WebRTC phone with chat IP Phone programmable button customization (EPM for UCP)
-Fax dashboard
-Call forwarding, call-waiting, DND and follow-me control
Presence
Zulu UC Desktop Integration:
-Desktop softphone (Windows & Mac): call, team chat, fax, SMS, presence
-Click-to-Call from browser, email client and CRM
-Screen-Pop for helpdesk and CRM
Mobile Client:
-iOS/Android Support
-Presence Control
CRM Integration:
-SugarCRM, SuiteCRM, SalesForce, Zoho, ConnectWise
-Click-to-call, call history, call recording, screen-pop