PBXact 2000

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Ideal for Lage Contact Center or Enterprise Office Deployments

Supports 2000 Extensions / Users & 1500 Simultaneous Calls

Field-upgradeable to 5000 Extensions / Users

Open SIP Trunk & PSTN Integration

Built-in Auto-provisioning with Sangoma IP Phones Including 3rd Party Options

Mobility & CRM Integration

Hardware & Software Versions

6 PCI Express Slots for PSTN Cards

Management Ports: Console, SSH & IPMI

Network Ports: 2x GB Ethernet, 1x IPMI, 1x DB9 & 1x VGA

Professional Installation & Maintenance Services Available

  • Description

  • Features

  • PBXact 2000 is a premise-based IP-PBX appliance built for large enterprises and contact centers looking to seamlessly integrate IP phones, VoIP trunks, PSTN connectivity while improving employee collaboration and productivity with a large suite of advanced features.

    All PBXact appliances includes the follow enhanced modules:

    Call Recording Reports

    Class of Service

    Conference Pro

    Extension Routing

    Fax Pro

    Park Pro

    Page Pro

    SysAdmin Pro

    Voicemail Notify

    Voicemail Reports

    XMPP Pro

  • General Features:

    Unlimited auto-attendant / IVR

    Flexible time-based call routing

    Class of Service

    User management and group creation

    Fax Pro – unlimited inbound / outbound fax-to-email

    Hunt / Ring groups with pre-call announcement



    Voicemail blasting


    Customizable announcements

    Built-in multi-language IVR, voicemail and announcements

    Mult-language admin GUI and end user device support (UCP and IP phones)

    Calling queues (ACD/IVR)

    Built-in calendar used for call-based routing (Holiday and ofce hours routing)

    Enhanced timezone support

    Call Recording Reports

    Call logging interface

    Secure communications (SRTP/ TLS)

    Call Features:

    Unlimited conference bridge & control

    Follow me / Find me calling



    Enhanced Paging (Page Pro): Valet style, scheduled with custom recording

    Call Parking / Call Pickup



    Call Forward

    Call Waiting

    Call History and CDR

    Speed Dial

    Caller Blacklist

    Multi-parking lot (Park Pro)

    Telephone Features:

    Built-in Auto-Provisioning with redirect service (Included with Sangoma IP Phones)

    EndPoint Manager – centralized tool for IP phone provisioning for customization and configuration (Included with Sangoma IP Phones)

    Call-Center Features (Built-in):

    Call Queuing (ACD)

    Advanced Ring Strategies

    Caller Announcement

    Agent wrap-up time

    Max- Queue callers

    CRM Integration

    Call Recording

    Protocol & PSTN Support:

    SIP V1/V2, IAX2

    ISDN PRI (T1/E1), Analog, BRI with telephony cards (Sold as option)

    Codec Support:

    Software: ulaw, alaw, gsm, g.722, g.726, slin, ilbc and *g.729

    May impact overall call capacity *PBXact 14 and above

    Hardware: Option to add D100 or D500 Sangoma Transcoding Card supporting: ulaw, alaw, slin, g.729, g.723, g.722, g.726, gsm and ilbc

    Unified Communications:

    End User Control Panel (Dashboard):

    -Conference rooms

    -Voicemail control

    -WebRTC phone with chat

    -IP Phone programmable button customization (EPM for UCP)

    -Fax dashboard

    -Call forwarding, call-waiting, DND and follow-me control


    Zulu UC Desktop Integration:

    -Desktop softphone (Windows and Mac): call, team chat, fax, SMS, presence

    -Click-to-Call from browser, email client and CRM

    -Screen-Pop for helpdesk and CRM

    Mobile Client :

    -iOS/Android Support

    -Presence Control

    CRM Integration:

    -SugarCRM, SuiteCRM, SalesForce, Zoho, ConnectWise

    -Click-to-call, call history, call recording, screen-pop

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